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FAQs

Q. Do you have an app?

Yes, Manage My Wedding has Australia’s leading Wedding Planner App. Please download it from the Apple App Store HERE

Q. I've completed my order, and noticed my shipping address is incorrect, how can I update this?

As we process and dispatch orders quickly, you cannot edit your address once your order is placed. If you’ve noticed an error, please contact us ASAP. We will do all we can to amend the error for you.

Q. Can I return an item?

We understand its the little things that make your wedding day amazing. If you have received a product from us that you haven’t fallen in love with, we are here to help. Please refer to our Returns for more information.

Q. I'm purchasing a gift for someone, can it be sent to them?

Absolutely. You can enter different billing, and shipping addresses when checking out. If sending something special to multiple bridesmaids, for example, please contact us & we’d be happy to help make this happen.

Q. I need my order urgently, can you help?

We offer both standard & express shipping. If you need your order urgently, please choose Express Post at the checkout. Prices for shipping options will be displayed at the checkout.

Q. How can I track my order?

You will receive an email from us containing a tracking number and a link that will take you to the website where you can follow the progress of your delivery.

Q. Who will deliver my order?

Manage My Wedding uses Australia Post & Fastway Couriers.

Q. Where can I track my order?

Australia Post : https://auspost.com.au/mypost/track/ 
Fastway Couriers https://www.fastway.com.au/tools/track/

Q. Where is Manage My Wedding located?

We are Australian owned & operated. Our orders are dispatched from our Gold Coast, QLD head office.

Q. When can I contact Manage My Wedding?

You can shop online, 24/7. Our business hours, and phone lines are operational from 9am - 5pm AEST. If you’re contacting us outside of those hours, please always leave a message, or email us & one of our team will be back in touch the following business day.

Q. How can I contact Manage My Wedding?

Phone us - 1300 989 803

Email us - ask@managemywedding.com

Or send us a message below. 

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